FAQ
1:ORDERS
We would love to make any custom order for you. Send us a message with any questions regarding a custom order and we will give you more details.
We are happy to reserve any of the jewelry on our site for you. We will hold a reserved item for 48 hours. If we haven't received payment in 48 hours, we will put the item back up for sale. You can reserve any number of items on our site.
2:SHIPPING
Delivery Information
Everything ships out within 3-4 days after I received the payment. However if an item is taking longer to process than usual, you will receive an email confirming this status with an updated estimated date for shipping.
I ship worldwide using Registered International Airmail service. It should take between 7-20 working days to arrive (Please note that shipping times will vary depending on your location)..
I am not responsible for items not received due to an incorrect address or lost.
This has been brought to my attention that the registered packages printed via onlines services are no longer trackable until they are at the destination. This does not mean we have not sent your package out in due time, it means to postal service does not update your parcels information at the time of shipment, rather they do so when they scan your parcel for delivery.
Please understand I will assist you in any way with issues regarding your package delivery, but cannot be held responsible for loss, damage, or delay. As I am not the postal service and are not processing or delivering your mail. I insure all packages for your convenience and will give you all pertinent tracking info, feel free to email at any time.
3:RETURNS
We are not responsible for lost or damaged items in shipment. Refunds will only happen when requested BEFORE shipment. If you receive an item and are unhappy, contact us and we will find a solution.
[CUSTOM SIZED RINGS]
My wire wrapped rings are NOT re-sizable and I am NOT responsible if you have requested an incorrect ring size. Please check with a local jeweler to make sure you have the correct size before ordering.